Last Updated: April 3rd, 2014
Ninian Solutions Ltd (t/a Huddle) whose registered offices are Maersk House, 1 Braham Street, London, UK and it’s US subsidiary Huddle Inc (dba Huddle) a Delaware Corporation whose offices are at 835 Howard Street, 3rd Floor, San Francisco, CA 94103 (“we”, “us” “our” or “Huddle”) are committed to protecting and respecting Your privacy. When we collect personal information from You, we follow the privacy principles and comply with the Data Protection Act 1998 and the US-EU and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal data from the European Union. Huddle’s US-EU and US Swiss Safe Harbor framework policy can be found here.
We may change this Policy from time to time. If we make any changes to this Policy, we will change the “last updated” date above. We encourage You to check this Policy whenever You use our sites and services to understand how Your personal information is used.
For the purpose of the Data Protection Act 1998 (the Act), the Data Controller for Huddle’s own information is Ninian Solutions Ltd. The Data Processor for Huddle Client’s is Ninian Solutions Ltd of Maersk House, 1 Braham Street, London, E1 8EP.
Information we may collect from You
We may collect and process the following data about You:
- We collect information from You when You complete forms on our websites (www.huddle.com or my.huddle.net which can also be accessed using a custom domain name e.g. myaccount.huddle.net) – “our sites” – including when registering to use our Sites or subscribing to our services or updating Your profile. Information You provide is stored in Huddle databases. The information we may collect about You includes, Your name and email address; Your title, company and other profile information You provide as well as aggregate information about Your use of the features of the Services we provide to You such as the number of times You upload/download files and documents.
- Information that You provide to us by completing surveys on our site or as carried out by our approved third parties.
- If You contact us for customer or technical support, we may keep a record of that correspondence or conversation.
- Information we receive from third party search engines such as but not limited to Google, Yahoo and Microsoft (Bing and MSN) relating to Your search activity.
- Details of Your visits to our site including, but not limited to, traffic data, location data, IP addresses, weblogs and other communication data and the resources that You access.
On registration with Huddle or when completing forms on our Sites, Huddle does not require nor ask for sensitive personal data such as – Medical, race/ethnicity, political opinions or sexuality. Where You believe You have either submitted or been asked to provide this information as part of registration or completion of forms, You are to contact email@example.com to opt-out.
Uses made of the information
Huddle may use the information You provide in the following ways:
- To provide our services and features to You, to measure and improve those services and features and to provide You with customer and technical support through Customer Relationship Management systems.
- To contact You with any service-related announcements from time to time.
- To ensure that content from our site is presented in the most effective manner for You and for Your computer.
- To provide You with information concerning our products or services that You request from us or which we feel may interest You by email unless You have opted-out of receiving this information (see Marketing Communications and Opting out below).
- To carry out our obligations arising from any contracts entered into between You and us.
- To provide You with advertisements concerning our products and services through our Third Party Partners Programme (see Third Party Partners programme below for more details).
You may at any time opt-out of receiving this information by clicking on the opt-out link in the footer of a marketing email You have received or by sending us an email at firstname.lastname@example.org. Opt out requests will not apply where Huddle sends You a notice regarding the status of service, security alerts or any notice pertinent to Your service and account.
Cookies, Web Beacons and IP addresses
We may collect information about Your computer, including where available Your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
We use the following cookies within our Services:
|Session||sectok||huddle.net||This is a security ID used by the Huddle service to perform anti-XSRF to ensure that the source of the data/content being submitted is what it should be. This safeguards the integrity of our customers data/content stored within Huddle.|
|Session||JSESSIONID||newrelic.com||New Relic provides infrastructure management services to Huddle. It allows us to understand the capacity requirements of our customers. All customer information sent to New Relic is anonymized.|
|Persistent||mp_fef9a865cb6b76f1c0a17d22d29a916a_mixpanel||.huddle.net||Mixpanel provides a service which allows Huddle to understand the features must used by Huddle customers. This cookie allows tracing of functionality within the application by our customers.|
|Session||auth_token||.huddle.net||Huddle’s utilises OAUTH (used by many large and secure websites) to verify and maintain customers sessions for the duration of their usage on our service.|
|Persistent||ajs_user_id||.huddle.net||Segment.io allows Huddle to plugin behavioural and functionality by trusted and risk assessed third party providers (such as Mixpanel). This cookie allows Huddle to follow the events that a user is performing.|
|Persistent||ELQSTATUS||.eloqua.com||These functional cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.|
|.google.com||These functional cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.|
|Session||__utmc||.google.com||These functional cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.|
|Persistent||PREF||youtube.com||Google stores language preferences and user selection of ‘SafeSearch’ in this cookie for all our embedded videos used on the www site. Customer created video content is only stored on Huddle’s servers.|
|Persistent||VISITOR_INFO1_LIVE||youtube.com||We use YouTube to embed videos on our blog and www sites. However, if the ‘Share’ button is clicked YouTube will set these two cookies. The VISITOR_INFO1_LIVE cookie attempts to estimate your bandwidth. These cookies don’t gather information that identifies a user.|
|Session||YSC||youtube.com||Used by Google for Google Maps preferences on our contact us page.|
|Persistent||rmbMe||Huddle.net||Used to pre-populate login page with username.|
|Persistent||Settings||Huddle.net||Indicates user preference for single or multiple file uploader|
|Persistent||New Dashboard||Huddle.net||Indicates user preference for new or old Dashboard design|
You may refuse to accept our cookies by activating the setting on Your browser which allows You to refuse the setting of cookies. However, if You select this setting, this may adversely affect Your user experience of our site.
We use Web Beacons – sometimes called single pixel gifs – which allow the Sites to collect web log information. A web beacon is a graphic on a web page or in an email message designed to track pages viewed or messages opened. Web log information is gathered when You visit one of more of our Sites by the computer which hosts our website (webserver). The webserver automatically recognises some non-personal information, such as the date/time You visited our site, the pages You visited, the website You came from, the type of browser You are using (e.g. windows 2000), and the domain name and address of Your Internet Service Provider. We may also include web beacons in promotional emails in order to determine whether messages have been opened. Web beacons may also be used to deliver cookies.
Our Sites use Internet Protocol (IP) addresses. IP addresses are assigned to Your computer by Your Internet Service Provider (ISP) so You can access the internet. Typically the IP address assigned to You will change each time You connect to the internet providing You with a dynamic address. If You are accessing our Sites via broadband connection it is possible that the IP address we collect or even a cookie we might use, may contain information that could be deemed identifiable. This is because with some broadband connections the IP address does not change so is termed static which could be associated with Your personal computer. We use Your IP address to report aggregate information on use and to help improve our Sites.
Areas of our Sites that collect Your information use industry standard secure socket layer encryption (SSL); however, to take advantage of this Your browser must support encryption protection (found in internet explorer release 3.0 and above).
Third Party Partners Programme
When You visit our site, we place a cookie file on Your hard drive of Your computer so that our advertising partners are able to recognise You when You visit their websites. We do this so that our advertising partners are able to show You advertisements relating to our products and services when You visit their website.
You may opt out of receiving our advertisements through our advertising partners by:
- Adjusting Your browser setting to refuse the setting of cookies or by clearing Your cookies. Please refer to You computer or browser manual on how to do this.
Our system will issue cookies when You visit our site again.
Third Party Websites
We are not responsible for the privacy policies or practices of third party websites
Marketing communications and opting-out
We will provide You with information concerning our products or services that You request from us or which we feel may interest You by email unless You have opted-out of receiving this information.
You may at anytime opt-out of receiving this information by clicking on the opt-out link in the footer of a marketing email You have received or by sending us an email at email@example.com.
How You can change or remove information
You may change or remove Your profile information displayed through our site at any time by going to Your profile and editing Your information. However, if You want to change the personal information we hold about You in our systems, You will need email Your request to firstname.lastname@example.org.
If You want to stop using Your account You may deactivate it. When You deactivate an account, You will not be able to use our Sites or services and Your information will not be capable of being viewed through our sites. However, even after You deactivate Your account, copies of Your information including but not limited to name and email address may be retained by us as backup copies for legal and compliance reasons.
Where we store Your personal data
All information You provide to us is stored on secure servers operated by us or our third party providers. Where we have given You (or where You have chosen) a password which enables You to access certain parts of our site, You are responsible for keeping this password confidential. We ask You not to share Your password with anyone.
Although we will do our best to protect Your personal data, we cannot guarantee the security of Your data transmitted to our site; any transmission is at Your own risk. Once we have received Your information, we will use strict procedures and security features to try to prevent unauthorised access.
Security of Your personal information
Huddle’s Information Security Management is 3rd party ISO 27001:2005 certified by BSi. We will take all reasonable technical and organisational precautions to prevent loss or misuse of Your personal information. Your information is stored on password protected servers and transmission of data is encrypted. You acknowledge that the transmission of information over the internet is inherently insecure and we cannot guarantee the security of data that is sent over the internet. You are responsible for Your passwords to our Services.
Disclosure of Your information
We may disclose Your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose Your personal data to the prospective seller or buyer of such business or assets.
- If we or substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets.
- In connection with any on-going or prospective legal proceedings
- In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
Chief Information Security Officer
1 Braham Street