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Frequently asked questions

Below are the most Frequently Asked Questions (FAQs) on Huddle. If you cannot find the answer to your query, please contact us on team@huddle.com

Unlike many of the prosumer tools available, Huddle isn’t just a single point solution. Huddle doesn’t just offer project management or file sharing. You have a fully integrated feature set. All the tools you need to get a job done, such as online file storage, document management, project management wiki-style white boards and phone and web conferencing, are in one secure online space. Huddle brings together consumer usability and enterprise-grade features, support and security. The product has been built from the ground up with the enterprise in mind. Being cloud-based, Huddle also enables users to work with people inside and outside of their organization.

Who is Huddle for?

Huddle is for any business that felt the pain of email overload or inability to share files securely across the firewall. It has been built with the enterprise in mind, providing the required support, security and features. Huddle counts employees at Fortune 500 companies, small and medium-sized businesses, freelancers and national, state and local governments amongst its active user base. Household names including SEGA, AKQA, Unilever, P&G and KIA Motors use Huddle to securely manage people, projects and information inside and outside of their business.

How secure is Huddle?

Security is our business. We know how important it is that we provide the highest level of security to protect your data. With 256-bit SSL encryption used across the entire site, full user access controls and rigorous testing against web application vulnerabilities, our security rivals that of online banking. We impose strict standards both in our own application and with our data center provider. Huddle’s production systems are hosted by Rackspace in some of the most highly specified data centers available today, delivering unparalleled security, power, connectivity and environmental control. Rackspace is regarded by Gartner as one of the few leaders among hosted cloud infrastructure providers LINK. Rackspace provides the world-class infrastructure which allows us to guarantee an uptime of 99.9% and regularly exceed it. Some of the biggest businesses in the world, and more than a few government organizations, trust Huddle with their data. We are regularly penetration tested and work with security consultants and customers to ensure we are always ahead of the game.

What support do you offer?

All users including those trialing Huddle have access to our award winning support portal and community forums. Our customers get direct access to a customer engagement representative, priority response times, set-up and ongoing training. Huddle provides the end to end solution: from tools, implementation, training, consultancy and customization services to ensure ongoing project success.

How customizable is Huddle?

All plans allow for your account to be fully customized to match your brand’s look and feel. This includes your own personalized URL and customized login page, dashboard, color-scheme, logos, workspaces and emails. In addition, each workspace can be configured by turning features on and off. We can also provide custom development so you can integrate Huddle into your existing intranet, extranet or other applications through a global network of partners.

What are the benefits of using Huddle?

Huddle is designed to help people work together more successfully. Here are just some of the many collaboration benefits to using Huddle:

  • Consolidation of all project communications, files and tasks in a single place
  • Reduced time and resource spent on routine tasks
  • Improved project and agency management
  • Reduced mail costs
  • Increased creativity through online collaboration
  • Standardization of key processes
  • Greater visibility of work across an organization
  • Increased control of confidential information
  • Improved partner/customer collaboration
  • Increased speed of response to market changes
  • Reduced time to market of new concepts or products
  • Increased productivity

If you would like to see how much money Huddle could save you in your first year, please use our ROI calculator.

How easy is it to get started with Huddle?

Huddle doesn’t require any special software or IT knowledge to use it. All you need is access to the internet and an internet browser. There’s no download or install required. Try Huddle for 14 days, risk-free.

This is really new to my business, how can I encourage user adoption?

The ease of use, virality and obvious benefits Huddle offers ensures high user adoption, currently at 90 per cent. If this is still a concern, a senior sponsor within an organization can help ensure use of the application by ensuring that users are involved with Huddle fully from day one to see time and cost saving benefits quickly. Before users are invited to workspaces it can often help to send out company-wide news announcements about the benefits of Huddle to the organization. It is also advisable for a manager to setup folder structures and key documents / discussions / tasks within a workspace before inviting users.

Does Huddle offer desktop, mobile or MS Office applications?

Yes – please visit our applications page to find out more information and download the applications available. You will find links to download Huddle’s own MS Office add-in, mobile apps for iPhone, iPad, Blackberry as well as other partner plug-ins such as Xobni. For a third-party desktop app you can try Clustr. This is a desktop client for the Huddle service. It allows you to access your workspaces and files; you can upload folders and files through drag and drop; you can download one or more files or a folder at the time.

What is a workspace?

A workspace is a private online space for working with other people; sharing files, assigning tasks, running meetings and collaborating on ideas. You can create unlimited workspaces within your account. For companies with many remote offices, workspaces can be a particular team or group, like San Francisco Marketing. For project teams, a workspace can be a very specific client project. The best thing about Huddle is that it’s designed to work with many administrative or organizational structures.

What format of files / what size of files can I upload to Huddle?

Huddle allows all formats of files to be uploaded of any size up to 2GB per file.

I use a Mac, will Huddle work for me?

Yes – Huddle is a web application available across all the platforms and browsers inluding Internet Explorer, Firefox, Chrome and Safari.

Does it matter where my organization is located?

No – we have customers all over the world. If you’re paying monthly, simply make your purchase using your Visa/MasterCard credit card and your bank will automatically convert it to GBP for you.

Do you have a partnership/referral scheme?

Yes, we do. We offer an affiliate programme, you can find out more here. If you are interested in reselling or partner with Huddle, please email partners@huddle.com.

Where is Huddle located?

Huddle is headquartered in London with an office in San Francisco. Huddle – the application – lives in the cloud.


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