Huddle Adoption Guarantee
100% adoption across the enterprise in 90 days or your money back
User adoption is key to positive ROI
One of the biggest concerns when deploying any new enterprise application is user adoption. Huddle has been proven to have the highest adoption rates in the industry, up to three times higher than SharePoint.2
We are so confident in the successful take-up of Huddle within your user community that we offer a unique Adoption Guarantee. The Huddle Adoption Guarantee is an industry first.
We guarantee that within 90 days 100% of your initial user groups will be trained and using Huddle actively – or we will refund a full three months subscription value.3
How does Huddle ensure high user adoption?
Best experience
Our mission is to deliver the Best Experience for your users and IT administrators by combining a novel approach to usability design and award-winning customer support, with guaranteed 99.9% uptime. Proven: 94% of our customers would recommend Huddle.4
Integration
With an ever growing number of extensions and an open API, Huddle can be easily integrated into your enterprise stack. Whether it’s LDAP, Office applications or records management with SharePoint, Huddle deployment can be tailored to fit into your existing infrastructure.
Future-proof
Huddle’s product is continuously evolving to ensure that you remain ahead of the technological curve and your users’ future requirements can be catered for. Huddle’s development team is driven by customer feedback and releases newly requested features every 30 days.
Engagement
Initial online or on-site roll-out and training activities are carried out by Huddle’s Customer Engagement team, including industry sector specialists. Dedicated and knowledgeable account management will continue training and engagement across new Huddle user groups inside and outside your organization.
Terms and conditions
1, 2 Huddle adoption rate of 90% across active customer sites is three times higher than a typical adoption rate of SharePoint – 32%.
3 Adoption Guarantee is applicable only to annual contracts where Huddle’s Support Package has also been purchased. Huddle’s Customer Engagement team require the co-operation of internal and external user groups in order to provide training services as purchased. Claims for refunds must be made in writing to your customer engagement manager or to support@huddle.com after the first 90 days of the initial contract period. A maximum of three months total subscription value can be refunded; payment for remaining contract months will still apply. Active user is defined by at least one auditable action per user over a 90-day period.
4 According to the latest Huddle customer survey, April 2011.