It was tempting to call this post The final instalment of the importance of being up trilogy, as it follows hot on the heels of my musings on the outage of Microsoft’s BPOS service (The importance of being up: Part I) and the outage of Office 365 (The importance of being up: Part II).

On Wednesday, there was a Google Docs outage, so it went down at 2:35pm Pacific Time (PT). The outage was resolved at 3:19pm (PT). While the system was down for a relatively short time, when compared to the more than five hours that Office 365 went down for back last month, workforce productivity is likely to suffer when teams can’t access the information they need. Indeed, in some ways this shorter outage is even worse than the others as without access to Google’s online tools users are totally stuck – at least BPOS / Office 365 users still have access to desktop applications to continue working.

As if the Google Docs outage wasn’t enough for this week, Microsoft’s Office 365 went down AGAIN at about 4am British Summer Time for more than two hours. With Skydrive and Hotmail also affected, millions of users were unable to access their online accounts.

As I have stated time and time again (at the risk of sounding like a stuck record), while no cloud provider can guarantee 100 per cent uptime, one of the key reasons that organizations make the leap to the cloud is to provide their workforce with any time, any location access to the data required to get their jobs done.

At Huddle, we are extremely proud of the fact that we regularly exceed our 99.9 per cent Service Level Agreement and, in the event of hardware failure, natural disaster, or other ca­tastrophes, Huddle has a world-class disaster recovery program (see my previous post for more details on this).


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