This case study is a textbook example of how Huddle is helping governments throughout the world to share vast volumes of documentation and schedule events with people from both inside and outside of the organization.

In the run up to Belgium’s six month Presidency of the Council of the European Union (EU), three countries – Spain, Belgium and Hungary – had to work together to prepare for the country for the Presidency and co-operate to ensure the continuity of their policies. Belgium’s Federal Public Service (FPS) Social Security team was responsible for all matters relating to social policy issues. Faced with sharing a large amount of documentation and scheduling events with people from both inside and outside of the organization, the FPS Social Security recognized that its in-house network, shared drives and email system were simply not up to the job.

Extensive use of email was resulting in mailboxes being overloaded; external experts and colleagues from different administrations could not access relevant documents stored on the FPS Social Security servers; and it was becoming increasingly difficult to collaborate on projects.

Using Huddle, more than 100 colleagues from national and local public institutions, non-governmental organizations (NGO), research centers and universities can work together on files, share discussions, manage approvals and schedule events.

By standardizing on Huddle, the number of letters sent via post has been significantly reduced. Indeed, thanks to Huddle, the FPS’ shared network drive for the Presidency project is obsolete, and for some projects Huddle has replaced email completely.

People are now free to define how to organize and execute their work. They can work from home or when they are on the move and being able to share information with a team, project committee, or specific partners is crucial to make this a success.

John Furneaux


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