Just over a month ago I wrote a post on the importance of being up, following the embarrassing three hour outage of Microsoft’s BPOS service just before the launch of Office 365. I closed the post questioning whether Office 365 would tarnish the Microsoft cloud applications reputation for providing reliable cloud applications.

Well, as of Wednesday (August 17th) the answer to my question appeared to be a resounding no. In fact, Office 365 has actually continued to smear Microsoft cloud applications reputation. Both Office 365 and Dynamics CRM Online users in the US and Canada experienced a major outage, lasting for more than five hours.  Customers that had hoped to see such outages banished when they migrated from BPOS to Office 365 have had their expectations thwarted. It looks like the 22 June tweet on the Official Microsoft Online Twitter feed was a tad hopeful:

“O365 should provide more stable service. It is built from the ground up new, and reports and expectations are very good.”

There will no doubt be a number of Microsoft BPOS partners and customers now reconsidering their planned migration to Office 365.

While no cloud provider can guarantee 100 per cent uptime, businesses rely on the cloud services that they buy to provide them with access to their data from any location, at any time of day. The appropriate measures should be put in place to ensure that, in the event of an outage, services can return to normal as soon as possible. Built from the ground-up with government and enterprises in mind, Huddle not only has a 99.9 per cent Service Level Agreement in place (and regularly exceeds this), but we also implement a world-class disaster recovery program.

To minimize service interruption due to hardware failure, natural disaster, or other ca­tastrophes, Huddle disaster recovery plan makes use of failover to our second data center. This is kept up to date in real time. The worst case scenario for physical disaster at our primary data center has a 15 minute failover time to the second data center. It is because of Huddle’s stringent security measures that we are trusted by government organizations and blue chip companies worldwide.

While Microsoft’s service level agreement may result in users receiving 25 per cent or even 50 per cent service credit, the damage to their reputation and users’ productivity has sadly been done.

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