In a regular series of blogs about how Huddle is transforming the way organizations collaborate in the cloud, John Furneaux, Head of Customer Success at Huddle, spotlights the success at Interserve.

As the Head of Customer Success, I’m inundated with great stories about how Huddle is transforming the way customers collaborate on content. They all have compelling stories to tell. However, Interserve is different. The U.K. based, $3.6 billion company is one of the world’s foremost support services and construction companies, and has standardized on Huddle to create a secure platform to share reports and information with its customers. This story encapsulates everything that makes Huddle special: secure collaboration; mobile working; ease of use; why SharePoint doesn’t cut it—it’s all encapsulated in this one story.

Interserve needed a collaborative hub for sharing important updates on sustainability and compliance, as well as monthly reports and presentations with each of its customers—everyone from the aviation and energy sectors to education and justice. The tool needed to be easy to use, require minimal IT intervention, and little training. Previous experience with SharePoint proved it to be difficult to manage and that it required a lot of explanation to set up.

The decision has changed the way Interserve works. The company now uses it for their public bodies and contract agencies, as well as for internal HR and finance teams. Non-technical staff were up and running almost immediately, adding new workspaces for each contract. Version control has been particularly valuable, as the reports are updated regularly and it is essential that each organisation is working from the most up to date one to avoid confusion and miscommunication.

Using Huddle’s mobile apps, teams can securely access their workspaces from anywhere, on the train into work or in between meetings. With its IL2 government security accreditation, Huddle also ensures all information is stored safely and securely. This has removed adoption barriers for Interserve to get Huddle up and running as a business tool. Customers felt confident using a platform that was already widely adopted by public sector organisations.

Ian Harris, Interserve’s divisional Head of IT has been blown away by Huddle’s capabilities: “Huddle’s growth has been viral through the company, customers and staff involved in the same projects have seen how easy it is to use and then wanted it for other areas they are working on,” he says.


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