Forrester: How collaboration improves customer experience

According to analyst house Forrester, 57% of today’s information workers regularly communicate with colleagues inside their organization, business partners, and customers. As a result an increasing number of people need to coordinate and communicate across internal and external parties to ensure successful customer outcomes. This report highlights how forward-looking organizations use collaboration technologies to support customer experience and help customer experience professionals work with CIOs to successfully deploy collaboration technology for these purposes.