Performance Management: The Enterprise Collaboration Playbook 

The benefits of collaboration can be difficult to quantify. As a result, most organizations aren't acurately (if at all) measuring the benefits of their collaboration investments.

In its whitepaper, "Monitor the Performance of Your Collaboration Program" Forrester provides guidance for organizations looking to track the success of their collaboration investments. This playbook includes detailed analysis of each five key metrics. These are intended to help track the progress of collaboration programs in order to prove their value to business stakeholders and to inspire other areas of the organization to adopt the technology.

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