The Forest Trust | Huddle

Working with Huddle to improve knowledge sharing and global collaboration.
 

The Forest Trust (TFT) is a not-for-profit organization that helps companies around the world to implement responsible sourcing practices, where raw materials are sourced and produced without deforestation or social exploitation.

TFT successfully partners with many organizations, including well-known brands such as Nestle and Colgate-Palmolive, to create a transparent supply chain, influencing what happens on the ground and helping transform development practices to protect forests, while ensuring workers are treated fairly and with respect.

With increasingly complex and geographically dispersed supply chains, TFT uses Huddle to help local and remote teams and employees to collaborate securely and efficiently on transformational projects for member organizations.
 

“We are now a much more collaborative organization, and Huddle has helped us to break down silos of knowledge and experience”

Francesca Favorini-Csorba, Project Manager at TFT
 

The Challenge

TFT works with its members to help them understand the sourcing and production practices of essential raw materials, such as palm oil or the harvesting of wood pulp for paper production. “Raw materials could be several tiers up stream in a complex supply chain spread across many different geographies,” explains Francesca Favorini-Csorba, Project Manager at TFT. “To ensure the successful delivery of our initiatives we have to collaborate effectively across teams who work in offices around the globe. Linking up all elements of the supply chain and developing transformational initiatives involves a lot of information sharing, ideation and the production of plans and deliverables that we can execute against.”
 

Before implementing Huddle, TFT’s previous system sometimes made collaborating complicated.
 

“A huge amount of effort goes into each initiative. We assemble virtual teams of up to 20 team members from various offices, who all work together on ideas, data analysis, planning, and budgeting. We used to email project documents back and forth and we would often end up with several different versions. People would just edit which ever version they thought was the latest, and it was down to the document owner to reconcile all the feedback and edits into a single document. It was also down to the individual to work out who needed to be involved in the production of a document, which could mean a lot of chasing around to make sure no one was missed.”

Francesca went on to explain how the lack of a single, shared collaboration tool made effective knowledge sharing more difficult: “Probably the hardest thing were the knowledge silos from employees storing project files on their own PCs. There is a lot of cross-over between initiatives and so previous documents can be a valuable source of information, but without Huddle they weren’t easily accessible to the wider business.”
 

“Probably the hardest thing was the knowledge silos from employees storing project files on their own PCs.”
 

The Solution

The demand for a better way of working came from the ground up. “Lots of individuals and teams had identified the need to find a better way of collaborating and sharing knowledge, and that need came together into a formal requirement. In the past we have developed our own solutions, but, being a not-for-profit, we recognized that we should explore all options to try and minimize the cost and effort involved, so we started looking at off-the-shelf solutions.” It wasn’t long before TFT identified Huddle as a good fit. “We could see that the content centric project management functionality would fit with our existing way of working, so we knew it would be really easy to onboard.” explained Francesca.

 

“We work with very sensitive company data, and Huddle’s Workspace and permissions setup make it really easy to control who has access to what documents”.

 

Security was the most important factor in TFT’s decision to go with Huddle. “We work with very sensitive company data, and Huddle’s Workspace and permissions setup make it really easy to control who has access to what documents, but also it helps us to make sure that when document owners are looking for feedback, they can be confident that their documents are shared with the right people on each team.”
 

The Outcome
 

“We use Huddle for pretty much everything.”
 

Since adopting Huddle over two years ago, TFT continues to use it for everyday collaboration in the workplace. “We implemented Huddle to transform project work, solving issues such as version control and feedback collation. We are now a much more collaborative organization, and Huddle has helped us to break down silos of knowledge and experience.” explained Francesca. “Some offices only have one or two people, and they can feel isolated. Huddle helps them to bring those people into the community and to find relevant resources and people.”

“Before Huddle, our employees would have to know who to ask to find out a specific piece of information or the latest version of a document. Now they can just go onto Huddle and search for workplans, presentations, previous papers or other documents on a particular topic. Even better, they can learn about expertise across our organization by seeing who created or collaborated on a document, and they can enter that community, which has been really valuable.”

Huddle resonates strongly with TFT’s organizational values of transparency, equity and collaboration. “Having our information securely available in the cloud means we are doing a lot more knowledge sharing globally.”

“Huddle has also helped with staff training and onboarding. We went through a whole process of finding our most helpful documents and then bringing them together into Huddle and making them available as an explicit resource for new employees. It is really amazing to have that information in one place and available for everyone across the organization.”

Want to find out more about how Huddle can help improve collaboration and knowledge sharing in your organization? Request a Demo today.

 
Read more Huddle reviews

Request a Demo

Request Demo