Sirona Care & Health Community | Huddle
Company size: 75+
Related industries: Healthcare & Life Sciences

Huddle has transformed bid management for Sirona Care & Health.

Bid management has the potential to be both your most valuable pipeline of new business and at the same time potentially the most expensive and time-consuming exercise, with no guarantee of success at the end of it. It is imperative that to maximise the potential of each bid situation, all stakeholders are able to collaborate on bid content within the deadline and to a high standard.

But how? If you rely on email, FTP or hard drives to store, share and work on bid content, you quickly drown in a tidal wave of uncontrolled communication. There’s minimal security to prevent the bid document passing into competitors’ hands and version control is non-existent

That was the situation Sirona’s Business Development team found itself in as it responded to requests for proposals (RFPs) for integrated health and social care services across England. The independent provider of publicly-funded community healthcare and adult social care services was relying predominantly on T drives to share content. This fragmented approach limited the opportunity for document sharing and collaboration through the firewall and undermined the company’s rigorous policies regarding data security. Confidential data could all too easily slip outside of Sirona.

 

“Huddle enables our teams to work together on one version of each document. We can see everyone’s input, their comments and their actions. All that slow, complicated email traffic asking people to insert their changes into a document has been eliminated,”

 

It was at this time of mounting frustration that the company discovered Huddle. Since then, Sirona hasn’t looked back. The cloud-based collaboration platform is intuitive and easy to use, enabling internal teams to work with external agencies and eliminate the problems associated with version control. Huddle was initially used by the Business Development team to work on bid content and has now been extended across the organisation into other operational services, such as Finance, Facilities Management and Human Resources. There are more than 1,200 users now using Huddle to collaborate quickly, easily and securely.

“Huddle enables our teams to work together on one version of each document. We can see everyone’s input, their comments and their actions. All that slow, complicated email traffic asking people to insert their changes into a document has been eliminated,” explains Glyn Young, Information Governance Manager at Sirona.

 

"We can tap into the talent of others to create a successful proposal."

 

Bid management has been transformed. For example, Sirona was recently awarded the contract to provide the majority of community healthcare services in South Gloucestershire. While Huddle cannot take all the credit for this business success, there is no denying that the agile and secure collaboration service played a vital role in the success of this deal—and others in the pipeline. Young continues:

"Huddle allows Sirona to create a repeatable bid template, so as to drive toward the submission of a winning bid. We can tap into the talent of others to create a successful proposal. It ensures Sirona complies with all the necessary bid processes and the cloud collaboration platform ensures we continually improve the quality of successive bids.”

Huddle for Windows has made a significant improvement to the speed of content delivery and the way teams work. The integration allows Sirona to open and edit files directly from the cloud, using everyday desktop applications such as Microsoft Word, Excel and PowerPoint. Files can be locked when they are being edited, so that others don’t overwrite changes and the Sirona team always has access to latest version. 

“File sharing on network drives was a mess; with Huddle it is simple, structured and seamless,” concludes Young. 

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