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For today’s audit, advisory and tax professionals, change has become a constant. Markets are more competitive, clients are more demanding, and technology is disrupting almost every facet of the profession. That’s why winning and retaining business requires a new strategy.  

This is the ‘age of the customer’ and delivering a great client experience is now imperative to success. But how do you create engaging and valued relationships that deliver measurable business value? 

We've identified four critical success factors that characterize collaborative, client-focused leaders. Follow these and you are well positioned for success. 


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